Billing Terms and Conditions

Welcome to Astraliving!

These Billing Terms and Conditions explain how Astraliving ("we," "our," "us") processes orders and payments within Hong Kong. By placing an order with us, you agree to the following terms.

Payment Methods

Accepted Payment Methods:

  • American Express

  • Apple Pay

  • Google Pay

  • MasterCard

  • Paypal

  • Shop Pay

  • Unionpay

  • Visa

Billing Information

Accuracy: You agree to provide accurate, complete, and current purchase and account details for all transactions made on our site. Please ensure that your email address and payment details are up to date so we can successfully process your transactions and communicate with you if necessary.

Order Confirmation and Invoicing

  • Order Confirmation: Upon placing your order, you will receive a confirmation email outlining the purchased items, shipping method, and billing details. This email serves as your receipt.

  • Invoice: An invoice will be included with your shipment, detailing all charges, including any applicable shipping fees and discounts.

Payment Processing

  • Authorization: By submitting your payment information, you authorize us to charge the specified amount to your selected payment method. All transactions are subject to authorization and fraud prevention measures.

  • Failed Transactions: In the event of a failed or declined transaction, we will notify you via email. You will need to provide an alternative payment method to complete your order.

Disputes and Chargebacks

  • Dispute Resolution: If you experience any issues with your order, please reach out to our customer service team at info@astra-living.com. We are dedicated to resolving any concerns promptly to ensure your satisfaction.

  • Chargebacks: All chargebacks will be reviewed carefully to determine their validity. If a chargeback is deemed unjustified, you may be held responsible for reimbursing us the disputed amount along with any associated fees.

For More Information

Address: RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, Hong Kong Island CAUSEWAY BAY 000, Hong Kong

E-mail: info@astra-living.com
FAQ: Frequently Asked Questions
Phone: +85264507216
Contact Form

Customer Service Hours:
Monday to Saturday: 9:30 AM to 7:00 PM

We aim to respond to your inquiries within 1-2 business days. Thank you for choosing Astraliving!